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How naga365 Protects Your Personal Data

Q: Can I request a copy of all the data naga365 holds about me?

Yes. Send a data access request to privacy@naga365.xyz with your registered account email. We aim to provide a full data summary within 48 hours of receiving your verified request, where local law permits such access.

At naga365, your personal data is handled with a clear set of rules: we collect only what is necessary to run your account, process deposits via DANA, OVO…

Encrypted account storageDANA, OVO, GoPay & QRIS transaction privacyData access requests within 48 hoursNo third-party sale of personal dataCookie controls in your account settings

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What Data We Collect and Why

naga365 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, date of birth, and the payment identifiers linked to your chosen method — whether that is your DANA wallet ID, OVO account number, GoPay-linked phone number, or QRIS transaction reference. We also log

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device type, IP address, and session timestamps to detect unauthorised access and keep your account safe. Browsing data and cookie identifiers are collected to personalise your lobby experience and remember your preferences between sessions. We do not collect payment card numbers directly; all financial flows run
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through the payment rails you select. Data retention periods depend on local law, and we keep records only as long as legally or operationally required.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have a question about how your data is stored, want to request a copy of your records, or need to report a potential data concern, our privacy support team is available seven days a week between 08:00 and 24:00 WIB. You can reach us through live chat directly inside your account dashboard, by email at [email protected], or through our Telegram channel — response times for data access requests are within 48 hours of your message being received.

Team online

Live Chat

Open the chat widget inside your account dashboard. Available every day from 08:00 to 24:00 WIB. Privacy queries are routed to a dedicated agent who can pull your data record on request.

Email: [email protected]

Send a written request to our privacy email. Include your registered account email and the specific data action you need — access, correction, or deletion. We aim to confirm receipt within four business hours.

Telegram Support

Message our Telegram channel for quick privacy questions or to escalate an open request. Our agents handle data queries alongside general account support, so have your account ID ready when you message us.

DATA HANDLING STANDARDS

Six Ways We Secure and Respect Your Data

Our data practices are built around one principle: you should always know what we hold and have a clear path to act on it.

End-to-End Encryption

All data transmitted between your device and our servers uses TLS 1.3 encryption.

Cookie Controls

You can review and adjust cookie preferences at any time through the Privacy Settings panel in your account.

Payment Data Isolation

Your GoPay phone reference and DANA wallet ID are stored in a separate, access-restricted database segment.

Account Security Alerts

We send an automated email notification whenever a new device logs into your account or your password is changed.

Data Retention Schedule

Transaction records are kept for the period required by applicable regulations, which depends on local law.

Third-Party Sharing Policy

We share data with payment processors — including OVO and GoPay infrastructure partners — only to the minimum degree needed…

Your Privacy Policy Questions, Addressed

Below you will find answers to the questions we receive most often about how naga365 handles your data. If your question is not covered here, our privacy team is reachable via live chat from 08:00 to 24:00 WIB or by email at [email protected].

We collect your name, email address, date of birth, and the payment identifier you use — such as your DANA wallet ID or OVO account number. We also log your IP address and device type for security monitoring purposes.

Payment identifiers like your GoPay phone reference and DANA wallet ID are stored in an isolated, access-restricted database. They are used solely for matching your deposits and withdrawals and are never shared with marketing systems or third-party advertisers.

Yes. Send a data access request to [email protected] with your registered account email. We aim to provide a full data summary within 48 hours of receiving your verified request, where local law permits such access.

Submit a deletion request via email or live chat. After identity verification, we remove your account profile within 30 days. Transaction records may be retained longer where retention is required by local law.

We use functional cookies to keep your session active and analytics cookies to understand lobby usage patterns. You can switch analytics cookies off in the Privacy Settings panel inside your account without affecting deposits or QRIS transactions.

No. We share data with payment processors such as OVO and GoPay infrastructure partners only to the minimum extent needed to process your transactions. We do not sell, rent, or trade personal data to any advertiser or data broker.

We send an automated email alert whenever a new device signs into your account or your password changes. The alert contains a one-click account-lock link so you can freeze access immediately if the action was not yours.

How naga365 Protects Your Personal Data

How to Reach Our Privacy Team

Live Chat

Email: [email protected]

Telegram Support

Six Ways We Secure and Respect Your Data

End-to-End Encryption

Cookie Controls

Payment Data Isolation

Account Security Alerts

Data Retention Schedule

Third-Party Sharing Policy

Your Privacy Policy Questions, Addressed

01 What personal data does naga365 collect when I open an account?

02 How do you protect the payment details linked to my DANA or GoPay account?

03 Can I request a copy of all the data naga365 holds about me?

04 How do I ask naga365 to delete my personal data?

05 Does naga365 use cookies, and can I turn them off?

06 Will naga365 ever sell my data to third parties?

07 How will I know if my account data has been accessed without my permission?

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